Coronavirus – Visiting Restrictions

Last updated 17/5/21

The safety of our staff and patients during the ongoing pandemic remains paramount, but we have now agreed a relaxation of our visiting rules at the hospice, in line with Government advice.

The following rules will continue to allow staff on the wards to ensure that appropriate PPE is worn by visitors at all times and that other infection control procedures are followed. These measures are in place in order to keep the hospice open, free of COVID-19 and to maintain a safe clinical environment.


Visiting the hospice (from Monday 17th May):

  • Each patient is allowed two adults, plus one child, for two hours per afternoon session or one hour per evening session with visiting times staggered to avoid congestion in the waiting areas.
  • Visitors can change over during the visiting session providing the maximum number of people inside the hospice remains at two adults and one child. If a patient is imminently dying, any two visitors can be present for any length of time.
  • In order to stagger arrival times, visitors will be limited to the following times:
    • Francis House Lower - 2-4pm
    • San Jose - 2.15-4.15pm
    • Francis House Upper - 2.30-4.30pm
    • The evening visiting hour will remain 6.30-7.30pm for all areas
  • Visitor(s) cannot be a person who meets the requirements to self-isolate.
  • Visitor(s) cannot be a member of a household where there is a patient with COVID-19’s (as they will be required to self-isolate).
  • Visitor(s) will need to use the hand sanitizer on entering the premises.
  • Aprons, gloves and masks will be issued on entering the premises and will need to be removed prior to leaving.
  • Visitor(s) will not be allowed to leave the patients room. If a nurse is needed they may use the nurse call bell.
  • Visitor(s) will only be able to use the patient’s own toilet.
  • Visitor(s) are allowed to bring in their own refreshments, if required, and to take away any containers.
  • Access to all other clinical areas of the hospice are restricted to essential staff.


If you or anyone in your household has:

  • a high temperature (i.e. a temperature of 37.8 degrees or over)
  • a new, continuous cough

Stay at home and self-isolate, as per NHS guidelines.

DO NOT got to a GP surgery, hospital or pharmacy.
DO NOT contact 111 unless your condition gets worse or your symptoms do not get better after 7 days of self-isolation.

If you are worried about symptoms, or have any concerns about your potential exposure to coronavirus, please visit the NHS 111 coronavirus website.

New Admissions

We will continue to assess patients prior to admission to ensure we do not admit patients with COVID-19.

For the latest information and advice, please visit: -